poseidonbike

We understand that some customers prefer traditional manuals over video guides. However, our data has shown that physical manuals often added unnecessary content to the box and were less utilized. Most of our customers prefer taking their bike to a shop for assembly or doing it themselves using experience and knowledge. Installation videos are provided as a proactive tool for convenience, allowing users of all skill levels to follow along with the ability to pause and replay as needed. We recommend registering your bike on our website for warranty claims or in case of loss or theft. We apologize for any inconvenience and hope you find success in assembling your bike.You can find a full list of our installation videos here. <a href="https://www.poseidonbike.com/pages/user-manual">Installation Videos Page</a>

We understand that some customers prefer traditional manuals over video guides. However, our data has shown that physical manuals often added unnecessary content to the box and were less utilized. Most of our customers prefer taking their bike to a s

Do you have a user manual?

FAQs

In between sizes or unsure of your size?

Do you ship outside of the US?

Is this item in stock?

How soon will it ship?

How long does it take to get to my home?

Is there any assembly involved?

Register Your Bike

Where is my serial number?

Our Promise

What is your warranty?

What is your exchange/return policy for bikes?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Do you offer free shipping?

How do I track my order?

Can I add promotional items like a water bottle, cage, or tool combo to my recent bike order?

How do I make a return?

How long does delivery take?

How do I apply promo/discount codes?

What is your cancellation policy?

What do I do if my item(s) arrives damaged?

What is your warranty policy?

When will I get my refund?

Where are your bikes made/manufactured?

What’s your return policy?

How do I start a return?

What is the difference between the X and Triton

What is the difference between the Triton and Redwood

700c wheels on the Redwood

Do you have any discounts?

Box Dimensions

Redwood Spec Information

X Gen 1, 2 and X Ambition Spec Information

Triton Spec Information

Order Damaged or Lost

Can the X/Redwood take a dropper post?

Collaboration or Sponsorship

X Gen 3 Spec Informtaion

Coupon Code Information

Flatbar X Gen 3

HSA/FSA Funding

Can the X run a front derailleur?

When will a model be restocked?

Thru-Axle Conversion Kit

X Gen 1 and 2 Spec Information/Comparison

Do you have a user manual?Updated 2 months ago