FAQs
In between sizes or unsure of your size?
We added a sizing assistance page to help you decide what may be best for you in terms of sizing. There are pros and cons with sizing up on a frame or sizing down on a frame and this page covers it all. Take a look at the page and read up on the info
Do you ship outside of the US?
We absolutely can but the process is a bit different since we do not have international distribution. Please visit this page to find out your options on shipping and see what works best for you. https://www.poseidonbike.com/pages/international-and-ou
Is this item in stock?
Thankfully for our company we do not have any items on back-order so as long as you can add it to cart, it is in stock and ready to ship.
How soon will it ship?
We ship Mon-Fri starting at 9am PST.
How long does it take to get to my home?
While we cannot guarantee every delivery window, we know that in most cases shipping from our Southern California Office, orders take about 5-7 business days to reach the east coast. On the west coast it is about 2-3 business days. Please understand
Is there any assembly involved?
Check out our detailed videos: https://www.poseidonbike.com/pages/user-manual
Register Your Bike
https://www.poseidonbike.com/pages/product-registration
Where is my serial number?
You will find it at the bottom of the frame next to the chainring. It should start with PCB_____________
Our Promise
It is our intention and our expectation that your bike arrives ready to ride when you get it. We know that with shipping sometimes an item can be damaged along the way. If you run into any issues with your bike please do not hesitate to reach out to
What is your warranty?
Your frame is covered by a lifetime warranty and all parts are covered by a 1 year warranty for any manufacturing defect. If you encounter a problem please reach out to us first before trying to troubleshoot the matter yourself. We may be able to ide
What is your exchange/return policy for bikes?
Return Policy. We offer a service at checkout called redo for all bike orders.
Can I edit or add anything to my order?
You have until 9 am PST of the following business day to make changes to your order. You will need to call our fulfillment voicemail in order to process your request. You can find that number listed in your order confirmation email. All orders are fu
How do I cancel my order?
You have until the following business day by 9 am PST to cancel your order. You can cancel your order by calling our fulfillment voicemail and leaving a message. Make sure to list your order # and your request. You will receive a confirmation email a
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
Do you offer free shipping?
We offer free shipping for all complete bikes to customers in the contiguous United States (48 states). Orders outside of the 48 states do not qualify for free shipping.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Can I add promotional items like a water bottle, cage, or tool combo to my recent bike order?
Promotional items such as the Water Bottle, Cage, Tool Combo are available 'while supplies last', as stated on our homepage due to limited availability. For recent orders that are eligible for the promotion, these items will be added manually by the
Do you have a user manual?
We understand that some customers prefer traditional manuals over video guides. However, our data has shown that physical manuals often added unnecessary content to the box and were less utilized. Most of our customers prefer taking their bike to a s
How do I make a return?
Return/Exchange Portal. Returns and Exchanges are handled through Redo. What is Redo? When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund minus a 15% restocking f
How long does delivery take?
Delivery times vary based on your location and the season. We ship every day Monday through Friday. You will receive a shipping confirmation as soon as it ships out.
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
What is your cancellation policy?
You have until 9 am PST of the following business day to cancel your order. You will need to call our fulfillment voicemail to process your request. You can find that number listed in your order confirmation email. All orders are fulfilled Monday thr
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. We do our best to package our bikes with care. That is the main reason we have an image of a TV on the side of our boxes so couriers handle our bikes better. Sometimes that isn't the case so we will do our best
What is your warranty policy?
All Poseidon bike frames are guaranteed against manufacturing defects for as long as the original purchaser owns the bicycle. Please Note: the fork is not part of the frame. Components will carry a 1-year limited warranty. This limited warranty does
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days for the refund to reflect in your account.
Where are your bikes made/manufactured?
All our bikes are manufactured in our factory with components coming from Taiwan and China. With the frames being made in-house we can offer a lifetime warranty on the frames. All design and testing is done here at our headquarters in Southern Califo
What’s your return policy?
Returns are accepted up to 30 days from your delivery date for bikes that are new in the box. Any return that is approved and said to be new in the box but isn't new in the box will be subject to penalty fees above the restocking fee. We do not appro
How do I start a return?
Please head to our return portal to begin a return. https://www.poseidonbike.com/apps/redo/returns-portal/login
What is the difference between the X and Triton
There are definite similarities between these two bikes, but the key differences lie in their stock setups and how you might want to tweak them to best suit your needs. Groupset:The Triton features a 2x MicroShift Sword drivetrain, offering a wider r
What is the difference between the Triton and Redwood
There are some similarities and use cases between these 2 models. The differences come from the stock components and changes you may want to make it work best for your needs.Groupset: The Redwood is equipped with a full MicroShift Advent X groupset.
700c wheels on the Redwood
While the Redwood comes stock with 27.5 / 650b wheels you can change out the wheels to a 700c wheelset. We sell a 700c thru-axle wheelset as an upgrade option. The wheelset is lightweight and tubeless compatible. You can find that wheelset here: http
Do you have any discounts?
Yes, we only offer discounts for teachers, military, and first responders through GovX. You'll find a login space for GovX during checkout to see if you qualify for the discount.
Box Dimensions
All our adult bikes are packed with the wheels beside the frameset. Our box dimensions are: 44" x 13" x 30". The box's weight, including all packing materials, is 32 lbs for the X and Triton models, and 35 lbs for the Redwood box.
Redwood Spec Information
The Flatbar Redwood uses the same specs but with the difference of a flatbar Advent X shifter.
X Gen 1, 2 and X Ambition Spec Information
Wheel specs. Spoke Lengths: Front- 291 and 292mm, Rear- 14g 290 and 292mm.
Triton Spec Information
Frame: 6061 double heat-treated Aluminum (Lifetime Warranty). Seat Post: ProMax 27.2 Alloy. Fork: Full Carbon, Thru-Axle. Weight 22.5 lbs without pedals size Large. Shifters: Microshift Sword. Pedals: Nylon composite platform pedals. The weight of th
Order Damaged or Lost
We are so sorry your order arrived damaged. The first thing we recommend is taking the bike out of the box for inspection. If there are any damages, you can reply with detailed photos so we can see how we can assist. If the bike is clearly damaged an
Can the X/Redwood take a dropper post?
Yes, but you will need to purchase an external dropper post and run the cable down the seat tube. From there you can run the housing internally through the downtube and out the available channel located at the top of the downtube.
Collaboration or Sponsorship
We love to work with different people and events whether you are a seasoned cyclist, runner, photographer, fitness enthusiast, or just someone looking to get out there and share your journeys. There are a lot of different ways we can collaborate so p
X Gen 3 Spec Informtaion
Frame. 6061 Double Heat Treated Aluminum. Lifetime Warranty. Seat Post. 27.2 Alloy Seatpost. Fork. Full Carbon. Weight. 22.5 lbs. Shifters. Microshift Sword. Pedals. Microshift Sword. Handlebars and Stem. Tires. 700 x 40 Continental Terra Trail Tires
Coupon Code Information
All coupon codes and discounts aside from the X Gen 3 pre-order have expired. For discounts we are offering the discount through GovX for all first responders, teachers, military, and many others. You can apply through GovX in the checkout screen bef
Flatbar X Gen 3
The X gen 3 will only be available in the dropbar version. If you are interested you may want to consider purchasing our flatbar assembly through our replacement parts section so you can choose between dropbar and flatbar riding styles if you wish.ht
HSA/FSA Funding
At Poseidon Bike, we believe bikes can be medicine, and our new partners at Truemed agree. Through our collaboration with Truemed, eligible customers can now use Health Savings Account (HSA) or Flexible Spending Account (FSA) funds on Poseidon Bikes!
Can the X run a front derailleur?
Yes, the X can run a clamp-on front derailleur and has the routing for a front derailleur cable as well. We've had a few different customers build theirs up with a 2x drivetrain and enjoy the wide range of gearing options. We recommend the Microshift
When will a model be restocked?
Current restock information:. X gen 2, Flatbar X, Dropbar Redwood, Flatbar Redwood, Norton: These models will not be restocked so what is available now is all that will be available. The X Gen 3 is available now, so the X Gen 2 will no longer be offe
Thru-Axle Conversion Kit
Is the thru-axle conversion kit compatible with the Redwood? The conversion kit is meant specifically for the X so it will not work on the Redwood. The axle to crown lengths are different so the carbon fork will not be a direct replacement for the re
X Gen 1 and 2 Spec Information/Comparison
The X Gen 2 builds on the foundation of the original X with refined shifting performance, improved braking feel, and updated cockpit components. Below you’ll find the complete specifications for the Gen 2, along with a simple breakdown of how it diff