What’s your return policy?Updated 2 months ago
Returns are accepted up to 30 days from your delivery date for bikes that are new in the box. Any return that is approved and said to be new in the box but isn't new in the box will be subject to penalty fees above the restocking fee. We do not approve returns for bikes that are not new in the box.
Exchanges are accepted up to 30 days from your delivery date. If the bike has been taken out of the box so you could test out the size it will be available for an exchange upon review through Redo. This allows you to test the size in your home and see if it can work for you. Exchanges do require shipping charges to send the new bike out to you.
Assembly orders must be canceled no later than 3 business days from the date of purchase. Failure to cancel before the 3 days will make the assembly fee non-refundable. Any build-out option that requires a cancellation must be canceled before 3 business days. Any order canceled after that will incur a $60 penalty and a 15% restocking fee. Assembly orders are not returnable this includes upgrades. This is non-negotiable.
Here is the link to the return portal