poseidonbike

We&#x2019;re sorry your item(s) have damage!We do our best to package our bikes with care. That is the main reason we have an image of a TV on the side of our boxes so couriers handle our bikes better. Sometimes that isn&apos;t the case so we will do our best to help.Please email our team with images of the damage for further assistance.We may have some additional questions but rest assured we will help you out!

We’re sorry your item(s) have damage!. We do our best to package our bikes with care. That is the main reason we have an image of a TV on the side of our boxes so couriers handle our bikes better. Sometimes that isn't the case so we will do our best

What do I do if my item(s) arrives damaged?

FAQs

In between sizes or unsure of your size?

Do you ship outside of the US?

Is this item in stock?

How soon will it ship?

How long does it take to get to my home?

Is there any assembly involved?

Register Your Bike

Where is my serial number?

Our Promise

What is your warranty?

What is your exchange/return policy for bikes?

Can I edit or add anything to my order?

How do I cancel my order?

What do I do if I receive the wrong item in my order?

Do you offer free shipping?

How do I track my order?

Can I add promotional items like a water bottle, cage, or tool combo to my recent bike order?

Do you have a user manual?

How do I make a return?

How long does delivery take?

How do I apply promo/discount codes?

What is your cancellation policy?

What is your warranty policy?

When will I get my refund?

Where are your bikes made/manufactured?

What’s your return policy?

How do I start a return?

What is the difference between the X and Triton

What is the difference between the Triton and Redwood

700c wheels on the Redwood

Do you have any discounts?

Box Dimensions

Redwood Spec Information

X Gen 1, 2 and X Ambition Spec Information

Triton Spec Information

Order Damaged or Lost

Can the X/Redwood take a dropper post?

Collaboration or Sponsorship

X Gen 3 Spec Informtaion

Coupon Code Information

Flatbar X Gen 3

HSA/FSA Funding

Can the X run a front derailleur?

When will a model be restocked?

Thru-Axle Conversion Kit

X Gen 1 and 2 Spec Information/Comparison

What do I do if my item(s) arrives damaged?Updated 2 months ago